Returns & Exchanges
Easy returns. Free exchanges. 30 days to decide.
We want you to love what you ordered. If something isn’t right, you have 30 days from the day your order is delivered to send it back for a refund, store credit, or exchange. Starting a return takes about two minutes in our Return Portal.
Pick what works for you
Exchange — we ship your new order free.
Need a different size, color, or a completely different style? Choose Exchange in the Return Portal and send your item back. Once your return is received and processed, we’ll ship your new order to you at no charge. You can even add other styles to your exchange order and we’ll still ship everything free. The only cost is the return label if you choose to get one from us.
Store credit — get 10% extra.
Choose store credit and we’ll add 10% to your return amount. The 10% is calculated on the total you paid for the returned items, after any discounts and after the label cost if you used one of ours. Your credit is issued as a Moda Xpress E-Gift Card, emailed to you as soon as your return is processed, and it never expires.
Refund — back to your original payment method.
Choose a refund and we’ll return the amount to the card you paid with. If you used one of our labels, its cost is deducted from your refund; nothing to pay upfront. Original shipping charges are non-refundable.
Return shipping, your way
When you start a return, you choose how to ship it back:
- Get a label from us. We’ll provide a return label at the exact carrier rate, nothing added. For refunds and store credit, the label cost is simply deducted from your return amount, so there’s nothing to pay upfront. For exchanges, since there’s no return amount to deduct from, we’ll send you a Shopify invoice for the label; pay it, print, and drop off. Your new exchange order always ships free.
- Ship it yourself. Use any carrier and service you like. Just keep your tracking number; we can’t take responsibility for return packages lost in transit.
How to start a return
- Open the Return Portal and sign in with your order number and the email or phone number you used at checkout.
- Select the items you’re sending back and the reason for each.
- Choose Exchange, Store Credit, or Refund, and whether you want a label from us.
- Pack your items and ship them back.
- Once your return arrives and is inspected, we’ll email you your refund, your E-Gift Card, or your exchange shipping confirmation. Returns are processed within 5–7 business days of arriving at our warehouse.
Received a damaged, defective, or wrong item? Select that reason in the portal and upload a photo. Please report these within 7 days of delivery. We’ll replace it free of charge or issue a store credit, whichever you prefer, and we’ll cover the return shipping.
What can be returned
To be accepted, items must be:
- Unworn, unwashed, and free of stains, makeup, deodorant, or odor
- Returned with original tags attached and in original packaging
- Shipped back within 30 days of delivery
For hygiene reasons, the following are final sale and cannot be returned: intimates, lingerie, bodysuits, swimwear, and accessories. The Return Portal will mark these as not eligible, so please don’t ship them back; they can’t be returned to you or credited.
Items that arrive worn, damaged, or outside the 30-day window can’t be accepted and won’t be refunded or credited.
BOGO free items
If your order included a Buy One Get One Free offer and you return only one of the two items, you’ll receive credit for 50% of the price you paid for that item. Return both and you’ll receive the full amount.
Order changes and cancellations
We ship fast, usually the same day, so we can’t cancel or change an order once it’s placed. That includes adding or removing items, changing a size or color, applying a discount code, or updating an address. Once your order arrives, you’re welcome to return or exchange it under this policy.
Packages returned to sender or refused
If a package comes back to us because the address was incomplete or incorrect, the carrier couldn’t deliver it, or it was refused at delivery, we’ll restock it and issue store credit minus the original shipping charge and a 15% restocking fee. Please double-check your address at checkout, including apartment or unit numbers.
Lost or missing packages
If the carrier shows your package as delivered but you can’t find it, check with neighbors, roommates, or family members first. If it’s still missing, contact us within 10 days and we’ll help you file a claim with the carrier. We can’t issue refunds or credits for packages the carrier confirms as delivered.
International orders
International customers are responsible for return shipping. Returns are issued as store credit for the merchandise; duties, taxes, and tariffs are not refundable.
A note on fair use
We reserve the right to decline returns from customers with an excessive or irregular return history, or in cases of suspected fraud. Non-Moda Xpress items sent to our warehouse will be discarded.
Questions? Email Support@Modaxpressonline.com or call 305-944-1616. We’re happy to help.
This policy applies to purchases made on ModaXpressOnline.com.