Thank you for shopping at ModaXpressOnline.com. We are determined to leave all of our customers 100% satisfied. Therefore, if you are unsatisfied with any items that you purchased, send it back for a complete refund or store credit. Special offers and coupons apply to Moda Xpress merchandise only, not to Gift Cards, applicable taxes, or shipping and handling fees. All offers and coupons not valid on previous purchases. All offers may be modified or discontinued at any time without notice. Please remember that this return policy applies to online purchases only made through ModaXpressOnline.com. Please see below for details:
- If you are unsatisfied with your purchase through ModaXpressOnline.com, send back the unwanted items for a full refund or store credit excluding any shipping and/or handling fees. We will happily accept any item that is returned in an unused condition with all original tags still present without any signs of wear, smoke or odor, excluding clearance/sale items, accessories, intimates, lingerie and swimwear, due to hygienic reasons. These items cannot be returned for exchange, store credit or refunds. Please make sure to read and understand our return policy to ensure that you are entitled to a return.
- If you would like to return merchandise, please follow the steps below:
- Click on "My Account" and log in with your email and password
- Once logged into your account, click on "View Previous Orders"
- Locate the order that has the item(s) that you would like to return and click on "Order Details"
- At the bottom of the Order Details page, you will see a link to request a Return of Merchandise Authorization (RMA) number where you will see the items that you purchased in that order.
- Check the boxes of the items that you would like to return and indicate the reason for your return as well as whether you would like a refund or store credit for your return.
- Please remember that if you request a store credit, it will be available in your account instantly once your return is received. Store credits are automatically applied to your next order and never expire. If you request for a refund, please allow 1-2 weeks for the refund to be processed and 1-2 billing cycles for the refund to appear on your credit card statement.
- Click Continue to send your request for an RMA form and number.
- DO NOT ship your package until you receive approval for your return and are provided with an RMA form and number
- Once you receive the RMA form and number, you will have 7 days to ship the item(s) back. Pack and seal your return merchandise securely (in the original package if possible) and include the completed return form. Please note that you will be responsible for the return shipping costs. Shipping and handling charges are not refundable.
- Mail the return package to:
19501 NE 10th Ave. Suite 106
North Miami, FL 33179
Once we have received the item and have fully inspected it, you will be contacted via email with the details of your store credit or refund. Please remember that if you request a store credit, it will be available in your account instantly once your return is received. Store credits are automatically applied to your next order and never expire. If you request for a refund, please allow 1-2 weeks for the refund to be processed and 1-2 billing cycles for the refund to appear on your credit card statement.
Shipping Charges on Returns and Exchanges:
- In the event that the item to be returned fails to meet your expectations, you will be responsible for all shipping charges. Once we process your return or exchange, you will be provided with a store credit or a refund in the same form as the original payment for the amount of the purchased item(s) excluding any shipping and/or handling fees.
- In the event that ModaXpressOnline.com has shipped an item(s) that was different from your purchase on the original invoice, ModaXpressOnline.com will gladly refund your return shipping cost in the form of a store credit if you would like an exchange or a full refund if you would like to return the item. Subject to the following: If UPS ground or FedEx ground is used, full amount will be reimbursed. If Overnight, Priority, 2 day, or 3 day services is used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit or full refund, not the actual amount you spent.
- ModaXpressOnline.com diligently inspects all items before shipping, therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item returned does not match the original condition, the buyer will not receive any refund or store credit.
- Please click here for Steps to return merchandise.
Questions or Comments?
Please contact us at support@ModaXpressOnline.com.