When shopping online, you might
have some questions for our customer service support staff. However, please
review the following Frequently Asked Questions for a quicker response to the
common questions submitted by our customers:
you have a catalog?
Currently, Moda Xpress does not offer a catalog. All of our merchandise is
available online and is updated weekly.
you carry men's clothing?
No, unfortunately we do not carry men's clothing
you accept phone orders?
Yes, you can call us at 1-305-944-1616 if you would like to process your order
over the phone.
this site secure?
ModaXpressOnline.com is protected by COMODO one of the world's leading security
and virus protection software company today. You will find the COMODO authentic
and secure link on every page in the bottom right corner. ModaXpressOnline.com
is tested daily for any viruses or hackers trying to infiltrate our system. We
do not ask for any personal information such as birth date or Social Security,
we only ask for name, email, and address. ModaXpressOnline.com does not store
any credit card information to protect buyers against internet fraud and will
never disclose your information to any third parties.
you charge sales tax?
Sales tax will only be charged to Florida residents because Moda Xpress has a
physical residence in Florida.
you ship to PO Box and APO/FPO addresses?
Yes, we will gladly ship to PO boxes and APO/FPO addresses. Please refer to the shipping chart for prices.
do I use a "Discount code?"
When you are ready to checkout, click on Checkout and begin the checkout
process by filling out your information and choosing your shipping method. On
the shopping cart, you will see a section to enter a promotion code. Enter the promotion code you have been provided with and click
Update button . Preview your order to make sure everything is
correct and then finish checking out by filling out your credit card
information. If you have any questions, please feel free to contact us.
I have to return the entire outfit if I only want to return part of it?
When you purchase a complete outfit, it will be broken down into its individual
items in your order. Therefore, if you would like to return something from your
order, simply follow the steps on returning merchandise. This way you can return what you
don't like from the outfit and keep anything that you do like.
do your sizes run?
Size charts can be found in the description of each item. Please keep in mind that we do
not manufacture the clothes and thus some items might run differently from
others. If the sizes on a particular item run smaller or larger than normal, it
will be indicated in the description of the item. If in doubt or in between
sizes, we recommend ordering a size larger. If you would like exact
measurements for a particular item, simply contact us.
if the item I am looking for is no longer on the website?
That means that the item has been sold out and will no longer be in stock. We
usually do not re-order old merchandise to keep the style new and fresh.
can I check on my order?
To check on the status of your order, simply click on"My Account"and log in with your
email and password. Once logged into your account, click on "View Previous
Orders" and then click on the order number you are inquiring about to view
shipping method do you use?
We use UPS and the USPS to ship our packages.
you sell products made from real animal fur?
ModaXpressOnline.com is a fur free retailer. We do not and
will not sell products made from real animal fur. Our company believes that
fashion industry in today's society has many other outlets to show class and
style and luxury without resorting to animal cruelty.
Will I receive a tracking number for my order?
Once your order is shipped, you will receive an email notification from ModaXpressOnline.comthat
your order has been shipped. This email will also contain your tracking number
so that you can track your package at usps.com or ups.com.
long does shipping take?
Orders are shipped within 1-2 business days unless there is a problem with the
address and the buyer cannot be reached. Standard shipping usually takes about
5-8 business days, up to 10 business days and Priority shipping usually takes
about 2-3 business days, up to 5 business days. If you would like Express Shipping, please contact us at email@example.com.
you ship international orders?
ModaXpressOnline.com has partnered with a trusted company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the "international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or JCB card. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at firstname.lastname@example.org or (786)314-7144.
the Free Shipping promotion apply to international orders too?
No, unfortunately, the free shipping promotion applies only to US orders. It
does not apply to APO/AP addresses. For shipping rates on international orders,
please click here
is your return policy?
To read our return policy, pleaseclick here. In summary, we will accept all
returns, excluding swimwear, intimates, and accessories, for a full refund or
store credit excluding shipping and handling fees as long as you request for an
RMA number within 14 days of receiving your package. For instructions on how to
request a return, pleaseclick here. Once your request for an RMA number
and form is approved, you will receive an RMA number. Please write your RMA
number on the box next to your name. If you have any particular questions
regarding your return, please contact us at email@example.com.
do I get an RMA number to return an item?
To request for an RMA number, click on"My Account"and log into your
account with your username and password. Once logged into your account, click
on "View Previous Orders". Locate the order that has the item(s) that
you would like to return and click on "Order Details". At the bottom
of the Order Details page, you will see a link to request a Return of
Merchandise Authorization (RMA) number where you will see the items that you
purchased in that order. Check the boxes of the items that you would like to
return and indicate the reason for your return as well as whether you would
like a refund or store credit for your return.
I exchange an item(s) for a different size?
All requests for an exchange will be processed as a store credit request. Once
we have received the item and have fully inspected it, a store credit in the
amount of the return will be added to your account and you will be
notified via email so that you can choose a new item with the store credit. The
store credit will automatically be applied to your next order.
is the difference between store credit and refund?
A store credit is applied to your account with us at ModaXpressOnline.com. A refund
is a credit back to your payment card or to your PayPal account, whichever was
the payment method. However, please allow up to 2 weeks for the refund to be
processed and up to 1-2 billing cycles for the credit to appear on your credit
do I use my store credit?
A store credit will be applied to your online account at ModaXpressOnline.com.
Simply log into your account with your email and password and you will see your
store credit in the"My Account"section.
will I receive my refund?
Once we receive your return, it takes up to 15 days for the return to be
processed and for the card to be refunded. You will receive an email from
Authorize.net with the details of the refund and from ModaXpressOnline.com
Customer Service with a confirmation ID number.
you take debit cards and/or checks?
Yes, you can process debit cards and checks through PayPal. If you have a Visa
or Mastercard logo on your debit card, you can use it as a credit card through
our online secure checkout process. In addition, you can pay for your order
using a money order or cashier's check. Please do not send personal checks or
cash by mail. For additional information on payment options, pleaseclick here.
do I pay with a money order or cashier's check?
To pay with a money order or cashier's check, simply email us at firstname.lastname@example.org with
your order so that we can put it on hold. Once you mail the money order or
cashier's check, pleasecontact
usso that your order is not cancelled. We will hold your order
for 7 days after notification of payment sent. If payment is not received
within 7 days, the order will be cancelled and the items will be returned to
stock. Please make your money order or cashier's check payable to Moda Xpress
and send to:
19501 NE 10th Ave. Suite 106
North Miami, FL 33179
can I become a model for Moda Xpress?
Please email our customer email@example.com with previous
modeling work and availability
If your question has not
been answered, please feel free to contact us