Frequently Asked Questions at Moda Xpress

When shopping online, you might have some questions for our customer service support staff. However, please review the following Frequently Asked Questions for a quicker response to the common questions submitted by our customers:

1. Do you have a catalog?
Currently, Moda Xpress does not offer a catalog. All of our merchandise is available online and is updated weekly.

2. Do you carry men's clothing?
No, unfortunately we do not carry men's clothing

3. Do you accept phone orders?
Yes, you can call us at 1-305-944-1616 if you would like to process your order over the phone.

4. Is this site secure?
ModaXpressOnline.com is protected by COMODO one of the world's leading security and virus protection software company today. You will find the COMODO authentic and secure link on every page in the bottom right corner. ModaXpressOnline.com is tested daily for any viruses or hackers trying to infiltrate our system. We do not ask for any personal information such as birth date or Social Security, we only ask for name, email, and address. ModaXpressOnline.com does not store any credit card information to protect buyers against internet fraud and will never disclose your information to any third parties.

5. Do you charge sales tax?
Sales tax will only be charged to Florida residents because Moda Xpress has a physical residence in Florida.

6. Do you ship to PO Box and APO/FPO addresses?
Yes, we will gladly ship to PO boxes and APO/FPO addresses. Please refer to the shipping chart for prices.

7. How do I use a "Discount code?"
When you are ready to checkout, click on Checkout and begin the checkout process by filling out your information and choosing your shipping method. On the shopping cart, you will see a section to enter a promotion code. Enter the promotion code you have been provided with and click Update button . Preview your order to make sure everything is correct and then finish checking out by filling out your credit card information. If you have any questions, please feel free to contact us.

8. Do I have to return the entire outfit if I only want to return part of it?
When you purchase a complete outfit, it will be broken down into its individual items in your order. Therefore, if you would like to return something from your order, simply follow the steps on returning merchandise. This way you can return what you don't like from the outfit and keep anything that you do like. 

9. How do your sizes run?
Size charts can be found in the description of each item. Please keep in mind that we do not manufacture the clothes and thus some items might run differently from others. If the sizes on a particular item run smaller or larger than normal, it will be indicated in the description of the item. If in doubt or in between sizes, we recommend ordering a size larger. If you would like exact measurements for a particular item, simply contact us.

10. What if the item I am looking for is no longer on the website?
That means that the item has been sold out and will no longer be in stock. We usually do not re-order old merchandise to keep the style new and fresh.

11. How can I check on my order?
To check on the status of your order, simply click on"My Account"and log in with your email and password. Once logged into your account, click on "View Previous Orders" and then click on the order number you are inquiring about to view the details.

12. What shipping method do you use?
We use UPS and the USPS to ship our packages.

13. Do you sell products made from real animal fur?
ModaXpressOnline.com is a fur free retailer. We do not and will not sell products made from real animal fur. Our company believes that fashion industry in today's society has many other outlets to show class and style and luxury without resorting to animal cruelty.

15. Will I receive a tracking number for my order?
Once your order is shipped, you will receive an email notification from ModaXpressOnline.comthat your order has been shipped. This email will also contain your tracking number so that you can track your package at usps.com or ups.com.

16. How long does shipping take?
Orders are shipped within 1-2 business days unless there is a problem with the address and the buyer cannot be reached. Standard shipping usually takes about 5-8 business days, up to 10 business days and Priority shipping usually takes about 2-3 business days, up to 5 business days. If you would like Express Shipping, please contact us at support@modaxpressonline.com.

17. Do you ship international orders?
ModaXpressOnline.com has partnered with a trusted company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or JCB card. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144.

18. Does the Free Shipping promotion apply to international orders too?
No, unfortunately, the free shipping promotion applies only to US orders. It does not apply to APO/AP addresses. For shipping rates on international orders, please click here

19. What is your return policy?
To read our return policy, pleaseclick here. In summary, we will accept all returns, excluding swimwear, intimates, and accessories, for a full refund or store credit excluding shipping and handling fees as long as you request for an RMA number within 30 days of receiving your package. Please write your RMA number on the box next to your name. If you have any particular questions regarding your return, please contact us at support@modaxpressonline.com.

20. How do I get an RMA number to return an item?
To request for an RMA number, click on"My Account"and log into your account with your username and password. Once logged into your account, click on "View Previous Orders". Locate the order that has the item(s) that you would like to return and click on "Order Details". At the bottom of the Order Details page, you will see a link to request a Return of Merchandise Authorization (RMA) number where you will see the items that you purchased in that order. Check the boxes of the items that you would like to return and indicate the reason for your return as well as whether you would like a refund or store credit for your return.

21. Can I exchange an item(s) for a different size?
All requests for an exchange will be processed as a store credit request. Once we have received the item and have fully inspected it, a store credit in the amount of the return will be added to your account and you will be notified via email so that you can choose a new item with the store credit. The store credit will automatically be applied to your next order.

22. What is the difference between store credit and refund?
A store credit is applied to your account with us at ModaXpressOnline.com. A refund is a credit back to your payment card or to your PayPal account, whichever was the payment method. However, please allow up to 2 weeks for the refund to be processed and up to 1-2 billing cycles for the credit to appear on your credit card statement.

23. How do I use my store credit?
A store credit will be applied to your online account at ModaXpressOnline.com. Simply log into your account with your email and password and you will see your store credit in the"My Account"section.

24. When will I receive my refund?
Once we receive your return, it takes up to 15 days for the return to be processed and for the card to be refunded. You will receive an email from Authorize.net with the details of the refund and from ModaXpressOnline.com Customer Service with a confirmation ID number.

25. Do you take debit cards and/or checks?
Yes, you can process debit cards and checks through PayPal. If you have a Visa or Mastercard logo on your debit card, you can use it as a credit card through our online secure checkout process. In addition, you can pay for your order using a money order or cashier's check. Please do not send personal checks or cash by mail. For additional information on payment options, pleaseclick here.

26. How do I pay with a money order or cashier's check?
To pay with a money order or cashier's check, simply email us at support@modaxpressonline.com with your order so that we can put it on hold. Once you mail the money order or cashier's check, pleasecontact usso that your order is not cancelled. We will hold your order for 7 days after notification of payment sent. If payment is not received within 7 days, the order will be cancelled and the items will be returned to stock. Please make your money order or cashier's check payable to Moda Xpress and send to:

Moda Xpress
Sales Department
19501 NE 10th Ave. Suite 106
North Miami, FL 33179

27. How can I become a model for Moda Xpress?
Please email our customer support@modaxpressonline.com with previous modeling work and availability

If your question has not been answered, please feel free to contact us